Resources
Practical guidance for the calls your phone takes.
Free, no sign-up. Checklists, scripts, and operational guidance on first-call intake and Funeral Rule phone handling — written for the people who answer the phone at a funeral home, not for marketers.
First-call intake
The first call is the most important call.
What to capture, what to ask, and what to say first when a family calls in the hours after a death.
Checklist
First-call intake checklist
What to capture when a family calls after a death — caller and deceased details, who else is involved, and what to say before you ask anything.
Read moreGuide
What to ask when someone dies at home
A calm question set for the home-death first call, including the hospice-versus-coroner distinction and when to escalate to a director.
Read moreScript
Funeral home first call script
A ready-to-use, compassionate phone script for the first call — each line paired with a short note on why it matters.
Read moreFuneral Rule & phone compliance
Handling price calls with care — and in line with the rules.
Operational education on price calls under the FTC Funeral Rule. This is not legal advice — always consult qualified counsel or current FTC guidance for your situation.
Checklist
Funeral Rule phone checklist
A practical, plain-language checklist for handling price calls in line with the FTC Funeral Rule. Operational education, not legal advice.
Read moreScript
Funeral price call script
A compassionate script for callers asking about direct cremation, cremation with a service, and burial — without gatekeeping prices behind a name.
Read moreGuide
After-hours price calls
Operational options for handling price calls outside business hours, with the nuance from current FTC guidance.
Read moreFree tool
Missed-call revenue calculator
Estimate the monthly and annual revenue at risk when first calls go unanswered — and the break-even point for after-hours coverage. Conservative, editable assumptions; a planning estimate, not a guarantee.
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